frequently asked questions (faq)

We've compiled a list of frequently asked questions (FAQ) below. Still have questions? We're happy to help answer them! 

The cost of your braces is determined by what kind of braces you need and the length of treatment. The basics of your treatment plan will be discussed at the first exam appointment. SMILE! is fee-for-service (pay as you go). Different types of appointments are priced accordingly. Full payment is required at the time of service. We will inform you of the cost of your next visit, when you schedule your appointment. 

SMILE! is willing to adjust your fee for the work you or a family member performs as a volunteer for an approved non-profit organization. Vouchers signed by a representative of the non-profit, are worth $10 for each hour of community service.

 Central Oregon has a variety of volunteer options (see link below).  Please see the links Volunteering tab.  If your organization is not listed with any of those sources, you must get Dr. Panchura's approval. If you are getting paid for your work, it is not volunteering.

 Activities at the church that serve the greater community are eligible (e.g. community food drive, clothing drive, helping senior citizens/disabled, etc). Activities directly related to the service/bible study are not eligible. Please ask if you are unsure whether or not an activity meets the criteria. 

SMILE! does accept most insurances, and will facilitate the filing of your insurance. Please call your insurance company to confirm.

Orthodontic emergencies are defined as a painful or uncomfortable condition that cannot wait for a routine appointment.  There is no charge for a phone consultation, which may help you until you can be seen at the office. There is a $20 charge for emergency visits during office hours. If you have an emergency after hours, you can contact Dr. Panchura directly at (541) 788-0878. If the after hours emergency requires an office visit, there is a charge of $100.  Volunteer vouchers may not be used for emergencies.

SMILE! will be happy to transfer your files, and help you locate an orthodontist wherever you are moving. The treatment costs provided by SMILE! may not be the same costs that you would find at another office and other offices are not obligated to accept the same fee schedule.

Clinic days and times vary from month to month. Typically we are the office 2-3 days/month. Please call for current availability (541-771-1765).